Jason Conrick, a technican with Charter, arrived for a routine trouble call in a customer’s home in Centerville, TN, last month. It turned out to be anything but routine.

The elderly customer had started cooking in the kitchen while he was working on some of the customer service concerns. As Conrick was wrapping up, he heard the customer in the kitchen scream for help. He went into the kitchen and saw that a pan on the stove with grease in it had caught fire and the flames were reaching the top of the stove and the cabinets.

He jumped into action, pulling the pan off the stove and grabbing a box of baking soda. In this process the grease splashed up on Conrick’s face and nose causing first and third degree burns to his forehead and nose. Without any hesitation or concern for himself, Conrick was able to put the flames out and save the customers home from any additional damage and potentially saved the customer’s life.

Check out Cablefax’s past Heroes of the Week right here.

The Daily

Subscribe

Get a Glimpse: A Snapshot of an Industry in AI Transition

To unpack how AI is influencing the industry, CFX conducted a “State of AI Adoption in Cable and Media Survey” in 1Q26, featuring insights from 90 leaders and professionals who work in various segments.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

May 5
T Howard Annual Awards Dinner T. Howard Foundation Annual Awards Dinner
May 30
2026 Top Ops Awards2026 Top Ops Awards
Jun 4
2026 Cynopsis Sports Awards Presented in partnership with Cablefax
Nov 3
2026 Most Powerful Women Awards2026 Most Powerful Women Awards
Full Calendar

Jobs

Seeking an INDUSTRY JOB or hiring for one?
VIEW JOBS

In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors. The result will be an even more robust industry job board, to help both employers and job seekers.

Contact us at marketing@cynopsis.com, for more information about posting a job on the website and our Jobs newsletter, sent twice weekly to 85,000 media professionals.