Former Time Warner Cable and Insight exec Dinni Jain began a new role this week as CEO of Google parent Alphabet’s Access division. He’s charged with leading Google Fiber and Webpass. Jain replaces Greg McCray, who stepped down in July after just five months on the job.
It’s certainly a big job, with Google Fiber halting expansion and wireless home broadband company Webpass in a state of flux. Webpass recently exited operations in Boston, while launching in Denver and Seattle last year. Jain has some experience with high pressure situations though, joining Time Warner Cable as COO at the beginning of 2014 and shepherding it through two transactions—the failed Comcast purchase and Charter’s eventual acquisition. He came to Insight as CFO after years in the UK cable industry and set out to make radical changes, including measuring employees not on cash flow growth but on metrics such as upgrades, reducing disconnects, customer service, etc.
Between 2003 to 2009, Insight’s customer satisfaction scores increased by nearly 50%. At TWC, Jain helped bring in strong financials, but new owner Charter quickly stepped in and put an end to deep promotional discounts that had been put in place by former management.