Years in Pay-TV: 20 years
Education: Bradley University
One Word that Best Describes Me: Loyal
Over the last year, Carlson has led his team in the execution of innovative initiatives that improved the customer service experience for nearly 14 million customers across DISH’s footprint. His team created in-house, technology-based solutions to address pay-TV consumer pain points and enhance the company’s technician experience in the field. Complementing his efforts is Schlichting, who oversaw dozens of carriage negotiations for news, sports and entertainment networks. He also completed a number of important retransmission agreements with local broadcast affiliates across the country.
What does the future look like for skinny bundles and flexible packaging? Consumers have demanded more choice and control over their entertainment experience, and our industry—our programming partners—must pivot to meet these needs.
If this election year was a reality TV series, it would be called… “The Year without a Santa Claus”
My favorite hashtag is: #dishlife, which chronicles the DISH adventures of our employees
My pay-TV industry mentor and why: Charlie… because he’s Charlie. He built a Fortune 250 giant from the ground up, and he keeps the entire industry on its toes with an eye to the future of pay-TV.