Years in Cable: 36
Education: BBA University of Michigan, Stephen M. Ross School of Business, JD, Wayne State University Law School
Collins knows that when customers call in with an issue they want it fixed quickly, so the Heartland division focused on improving client concerns, and success rates increased by 5.6%. The exec has spent the last 12 months committing to technological innovation, launching 1 Gig service over its existing network that used DOCSIS 3.1. Collins also launched a multiyear partnership with Olympia to provide multi-terabit network capabilities and added 160 new front line employees in Michigan.