Croney has only been in the CEO seat at Comcast’s Connectivity & Platforms for a few months, taking over the role in January from Dave Watson, who moved to Vice Chairman. But he started making his big moves early last year when he was promoted from CFO to COO Connectivity & Platforms, accelerating wireless and expanding the nation’s largest converged footprint, which reaches 65 million homes and businesses in the U.S. In 2025, he implemented a new go-to-market strategy that included national consumer-friendly packaging and pricing that simplified how customers do business with the operator. This new structure included five-year price guarantees for Xfinity Internet, a free mobile line and the introduction of national all-in video packages. During Comcast’s 1Q26 earnings call, we got a better glimpse of the blueprint he’s mapped out, which revolves around three core pillars: network, product and customer experience. Under Croney’s direction, the Connectivity & Platforms unit is working to simplify operations internally and externally. “When I think about what success looks like, it starts with being honest with ourselves and clearly defining our reality. The market is going to remain intensely competitive. Success isn’t about waiting for the environment to change. It’s about how we perform inside of that environment,” Croney said during his first earnings report as CEO.
Last TV series I binged: Milan Cortina Olympics, of course!
What skills will the next generation of industry leaders need most? Adaptability. The pace of change isn’t slowing down, so leaders have to challenge legacy thinking, move quickly, and stay relentlessly focused on the customer and constantly innovating.
Has your view of AI changed in the past year? AI has moved from experimentation to real execution. We’re embedding it across our network and customer interactions to proactively resolve issues and deliver more personalized, seamless experiences.