Casey is tackling fragmentation head-on, giving operators a single layer to unify product catalogs, pricing, billing, CRM and even network orchestration. He’s extended that vision to video, shaping CSG’s cloud-native SaaS platforms to deliver a flexible, connected experience that blends live TV and streaming. He’s equally comfortable bringing disciplined AI innovation to market as he is expanding into new vertical markets.
Has your view of AI changed in the past year? Yes! We’ve spoken about AI for decades at CSG, but I’ve been impressed by how quickly the technology has matured in just the past year. AI will remain critical to deliver personalized, easy customer experiences and reduce operational costs. Meanwhile, agents will become key to a new world of implementations, replacing manual process mapping with discovery and learning. The caveat: The breakneck pace of AI advancements will cause quite a bit of technical debt. This further reinforces the importance of SaaS, cloud, and DevOps in the tech stack to uphold high standards of quality as we unlock newfound operational efficiencies.
Which has the longer life expectancy—regional sports networks or late-night talk shows? This is like comparing whether one 95-year-old outlives another. RSNs are too difficult due to localization, and late-night is too hard to find. But consumers still need a “lean-back” experience. Instead, I’m betting on a strong integrated entertainment bundle with a good algorithm – bringing customers personalized recommendations on the content they want (including local sports and talk shows), in the moments that make sense.
Your most reliable restaurant recommendation? Pequod’s deep-dish pizza in Chicago… don’t eat for the day (or week) before you go!
What skills will the next generation of industry leaders need most? Agility and intellectual curiosity! As the pace of change accelerates across the telecoms and IT industries – and the world – leaders need to be ready to adapt and learn. The way we solved problems for the last 10 years will need to be reinvented for the next 10 years.