Jensen has a track record of consistently surpassing revenue targets and negotiating high-value contracts. She’s now moved into an expanded leadership role in which she’s increased commercial’s share of total company revenue from 18% to 23%, as well as achieved sustained commercial ARPU growth of 3% since 2022. She’s also led the continued expansion of WOW!’s successful Local Advantage program, which connects business customers with advertising opportunities. This initiative has generated 27% YoY growth since its 2021 launch.
How will the next wave of broadband investment transform business models or create new revenue opportunities? The next broadband investment wave transforms providers from connectivity sellers to experience providers offering value-added services—smart home integration, cloud security, edge computing and industry-specific solutions.
With all the buzz around AI and automation, what’s one “human” skill you think will only grow more valuable? Emotional intelligence becomes even more critical as AI handles analytical tasks. The uniquely human abilities to build trust, navigate complex interpersonal dynamics, show genuine empathy and understand unspoken needs can’t be replicated by AI. In an AI-augmented world, connecting authentically with others may be our most valuable skill.
How will the next wave of broadband investment transform business models or create new revenue opportunities? I believe the next wave of broadband investment is shifting providers from selling connectivity to delivering complete experiences.