With more than 30 years’ experience, including developing the playbook for integration efforts within Customer Operations following the 2016 merger of Charter, Time Warner Cable and Bright House Networks, Powell is a natural in her current role. She played an instrumental part in the development and launch of Spectrum’s recently announced Customer Commitment, working with teams to evaluate operational needs and to create business processes to support customer-focused initiatives.
“One skill I have been working on in both work and non-work settings is practicing ‘being in the moment’ and being mindful of the people I am with.”
What podcast do you recommend for current and/or aspiring leaders? Simon Sinek delivers powerful tips on leadership by showcasing professionals across all industries. One standout; Team Building in the Navy Seals, “How do you pick the people who go on Seal Team 6 (the best of the best).” One aspect used is evaluating Performance vs. Trustworthiness. They would rather have a Medium/Low Performer of Medium Trust as opposed to a High Performer of Low Trust. Performance can be developed/coached, but trustworthiness is innate and critical to the equation of building a high performing team.