Trudeau doesn’t just talk about AI—he puts it to work, with OpenVault in the market with access network-agnostic AI solutions that speed detection and resolution of issues that improve subscriber experiences, reduce churn and optimize performance. He’s driven the creation of AI tools that feature guardrails to generate answers specific to cable. Quarterly OpenVault Broadband Insights reports have become industry must-reads, with Trudeau a master at explaining usage trends—such as how the migration to DOCSIS 3.1 and higher is resulting in greater broadband consumption.
Has your view of AI changed in the past year? While we used to view AI as another tool in our arsenal, it has quickly become clear that our product suite is the toolkit that AI, specifically Agentic AI, can leverage. It’s a subtle shift in thinking that can reshape what proactive network maintenance really means!
Waymo: hop in or hard pass? Hop in and trust!
Last TV series I binged: “Industry”
What’s the biggest risk of moving too slowly—or too quickly—on AI? I believe moving too slowly presents far more risk. While it’s tough to keep up with the speed of change, I believe those companies that make the effort to leverage the latest and greatest capabilities will thrive over those that sit still and wait!
What does “good enough” broadband speed look like for most customers? Good enough speed is the speed that operators advertise, which is not always the speed provided! It’s really important that operators maintain a healthy network to consistently deliver the speeds advertised. By doing that, the speeds offered today are more than “good enough.”
Your most reliable restaurant recommendation? Mastro’s Steakhouse in NYC, Chutney Mary’s in London, Chateau ZZ’s in Miami
Must-have item for a cross country flight? At 6’4″, hopefully leg room!