In the past year, Kantorovich integrated a troubleshooting solution for Comcast customers that minimized calls to customer support, designed a digital 2-way SMS tool to help employees solve consumer issues quickly after hours, and helped launch an innovative design-thinking training program for the customer experience team. Leveraging the latter as a business model across disciplines is a great accomplishment of hers. “The training taught empathy-based research and prototype development to over 50 employees and 9 departments across the company and helped generate cross-team collaboration and innovative solutions that improve our customer experience,” she says.
What has been your biggest professional accomplishment to date?
Leveraging design thinking—an empathy and experimentation business model—across a wide range of industries, including pharma, non-profit, academia, and telecom, to create innovative products, programs, and process. Most recently, I helped launched a design thinking training for the varying Comcast business teams. The training taught empathy-based research and prototype development to over 50 employees and 9 departments across the company and helped generate cross-team collaboration and innovative solutions that improve our customer experience. The program is now integrating the Customer Experience team and a Comcast University high potential program, helping to train high potential employees to leverage design thinking in their day-to-day jobs.
Best piece of professional advice you’ve received?
“If your idea hasn’t been shot down 10 times you’re not thinking big enough.”
What product or service can you not live without?
Spotify. I love their predictive analytics platform that curates new and exciting playlists every week. Music helps me crank away at complex projects and an unlimited podcast archive helps me start each morning.