Leading Boingo’s R&D, engineering and strategic program efforts keeps Raja busy. But not so busy he can’t be the lead author of a US patent for System, Method and Apparatus for Dynamic Wireless Network Discovery—a critical milestone in the public hotspot department. He created the algorithm to simply the connection process, with the software now used by Boingo customers. “Diversity to me is when a company is made up of professionals with diverse thoughts,” he says. “There will always be multiple ways of addressing a problem or business case—but having diverse and innovative thoughts is where the real magic happens, so it should be prioritized at every level. It’s what enables a company to create more opportunities, while staying current with the market.”

What’s been the most dramatic change in your sector of the business today vs. three years ago?
The broadband industry has seen a massive evolution in technology and innovation that has enabled us to create new monetization opportunities. New communication tools have also allowed us to strengthen relationship and trust with customers.

What’s a recent example of a step forward for diversity in the industry?
Across the board, the industry is seeing more companies wake up to the importance of a diverse workforce. This is a start and I hope the trend continues with real action. Action that loses sight of the old way of doing business and rather embraces diversity to develop amazingly successful products and services that keep a company at the forefront.

In what areas should the industry step up its efforts with regard to diversity and inclusion?
Diversity to me is when a company is made up of professionals with diverse thoughts. There will always be multiple ways of addressing a problem or business case—but having diverse and innovative thoughts is where the real magic happens, so it should be prioritized at every level. It’s what enables a company to create more opportunities, while staying current with the market.