By expanding digital to 20 percent of company sales, Garrett enabled seamless interaction between digital and physical sales channels, which positioned Cox as a provider that meets customers’ needs anywhere and anytime. Prioritizing investment in tools and technology for the national sales force raised work order solutions to an all-time high. She ensured 1,300-plus call center employees followed customer-centric behaviors that boosted Net Promoter scores and employee engagement. Garrett’s advice to her younger self is clear. “Work hard; play hard. Get to know as many people as you can, help them, invest in them, support other women and girls openly and passionately. Care about our world and invest your energy in making it a better place.”
