Armstrong may have been recognized by PCMag as the Best Internet Service Provider in the U.S. in the cable category, but Ross isn’t resting on his laurels. He’s deeply involved in the company’s ongoing expansion projects—Armstrong has invested millions of dollars in updating its existing networks to FTTP technology and 10G, increasing its internet download speeds every year (twice in 2023), while keeping rates the same. Ross is very hands-on; his management style has been called “managing by walking around,” where he’s regularly visiting Armstrong’s 13 systems, riding with technicians, talking with teams, engaging customers and answering questions in group settings.
Business speak phrase or buzzword I find most annoying: Past history
My prediction for the $42 billion BEAD program: It could have been done better.
Do you personally still have a traditional cable video package? Yes, but I get it for free!
Fast food guilty pleasure: Chipotle
TV series everyone should binge: We are enjoying “Reacher” right now.
Favorite way to de-stress? On Cape Henlopen beach, with my family, the Jeep and all the accoutrements.