Whether its construction of new retail locations or designing consumer engagement events, Heidi Joy Harnegie has a hand in it all—as she works tirelessly to provide the ultimate customer experience for Buckeye Broad- band customers. Under her leadership, Buckeye created four new retails locations in 18 months—transforming them into customer-facing storefronts from payment centers. Through it all, Harnegie has a team focus, taking great pride in recruiting and coaching a division of multi-generational leaders.