Has your view of AI changed in the past year? Yes. In the cable and broadband industry, AI has quickly moved from being mostly theoretical to having practical applications. We are seeing opportunities, for example, in network optimization, predictive maintenance of plant and equipment, customer service automation, fraud detection, and analyzing usage patterns to better manage network capacity. The focus now is on applying these tools in ways that improve reliability, efficiency, and the overall customer experience.
What skills will the next generation of industry leaders need most? Future leaders in our industry will need to combine technical awareness with disciplined business judgment. Understanding broadband infrastructure, data analytics, and emerging technologies will be important, but equally important will be the ability to make sound long-term investment decisions, lead organizations through change, and keep teams focused on execution and service quality.
What’s the biggest risk of moving too slowly or too quickly on AI? If companies move too slowly, they risk falling behind competitors that are using AI to gain operational insights and improve decision-making. If they move too quickly, they risk adopting technology without proper oversight, cybersecurity protections, or a clear return on investment. The right approach is to move forward thoughtfully, with strong governance and a clear focus on measurable business results.