Keirans has hit the ground running since joining Blue Stream in 2023. This year he oversaw CXX, an interdepartmental project that resulted in a 25% reduction in customer contact rates and a 52% drop in trouble calls. That led Keirans and his team to introduce Project Predictable, which sought to create a consistent and scalable operation within the company.
Summer Olympics event you most want to see in person? It has to be watching the latest version of the Dream Team and USA Basketball. The level of competition has ratcheted up over the years with some strong international teams, love watching the mix of NBA and global players going at it for their respective countries. It is as close as you get to the World Cup for basketball.
What emerging industry trend are you most excited by and why? The advancements in AI and machine learning are driving service improvements across touchpoints in our customer journey. This type of technology will only scale further in the years ahead and it is critical for the industry to be early adopters. At Blue Stream Fiber, we have realized material improvements in reducing network congestion, especially for high-rise buildings powered by the latest innovations in mesh network technology leveraging machine learning through our partner Plume. Additionally, we have been able to build on our successes in Customer Experience and Network Monitoring through enhancements to our software suite that allow us to truly manage customer health proactively and the integrity of our whole-home WiFi offering.
If you were a social media influencer, what product would you peddle? Bulk internet and video services – but perhaps I am biased because that is our focus at Blue Stream Fiber. I would highlight the benefits of future-proof technology and an incredible local support team, as well as unparalleled service for exceptional value in my social media posts.
Favorite way to destress? My wife and kids always keep me going. I am also a proud Penn State alumnus and still sit on boards as an excuse to visit campus. Big believer in service and have led multiple non-profits, especially Catholic and civic-related organizations.
