An innovative approach to problem solving is just one way Keys keeps improving the customer experience for more than one million residential users in Western North Carolina markets. Her focus on creating a more customer-focused organization has motivated her staff of 1,000 to go above and beyond to provide better customer service and product enhancements in order to retain would-be cord cutters. “The industry has made significant progress developing and delivering diverse programming content, supporting multicultural differences through employee networks, and by hiring, developing and promoting diverse talent,” says Keys.
