Years in Cable: 14
Education: Marquette; MBA, Wharton
Stemper has infused Comcast Business with an entrepreneurial energy more often found in a start-up than a major corporation. That spirit and drive continue to generate momentum as Comcast Business expands from serving small and mid-size businesses to larger organizations. The division recently added various enhancements to its voice services portfolio, including VoiceEdge for Skype for Business and VoiceEdge for Google Chrome. Herrin is staving off cord-cutters by actively developing new ways of identifying and fixing product issues before customers spot them, which has reduced customer contact rates by 14 percent. Herrin’s team promoted those changes at 180 new or renovated Xfinity stores, no doubt helping retain longtime subscribers while growing the customer base by 216,000 in Q3 2016 alone.