VP, Strategic Sales
TOA Technologies

No stranger to the industry, McLaughlin worked in cable for 15 years before heading to TOA, which provides field services management solutions. This past year, she locked in several contract renewals with cable ops, including Cox and Cable One. Moving forward, she’ll continue to build relationships with providers as she works to increase productivity, reduce operational costs and enhance customer service. “My favorite part of my job is really the collaboration with our clients,” she says. “I always enjoy working with management and pushing the envelope a little to find new ways we can help them use TOA’s field service management technology to provide a fantastic customer experience.”

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Imagine Communications CEO Tom Cotney announced he’ll retire effective March 31. He’ll stick around, however, as the non-executive chairman of the board, where he’ll support customer commitments, advise

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