Steven Cook
SVP, High Speed Online Strategy and Web Services
Time Warner Cable
Why Him? Cook constantly is improving products. Case in point: February saw a partnership with FanSnap that gives Time Warner Cable Road Runner High Speed Online subs integrated access to the nation’s largest ticket search engine.
Customers Come First: Customer-focused Cook vows to keep “the customer at the center of everything we do. From meeting their desire for more speed tiers to streamlining our installation and registration processes as well as connecting them to news, information, entertainment and each other via our residential portal. The metrics continue to improve, which, hopefully, is a reflection that customers appreciate our efforts.”
Most Exciting Digital Opportunity For Cable: “Extending our products and services onto all the new IP-connected devices, which creates opportunity to deliver new, differentiated experiences to delight customers.”
Favorite Blog/Web Sites: “RR.com and TimeWarnerCable.com. They help keep the paycheck coming.”
What You’d Like Digital Devices To Do: “Get my kids up and off to school on time.”
