Boler’s only been at Charter since April, but this is an exec who knows how to get things done. That’s good, because customer care is at the center of Charter’s mantle these days after it opened a state-of-the-art customer care center in Bridgeton, Mo. Employees working at Charter’s ninth such facility specialize in providing Internet and phone service support to customers nationwide, 24/7. “I think we should all be learning from others and teaching others throughout our careers,” Boler says. “In some cases it will be a formal mentoring role to actively guide the way, but mostly it’s the informal mentors that we respect and learn by observing how they accomplish their work and professional goals.”

Who has been your strongest mentor, and why?

Tough question! I think we should all be learning from others and teaching others throughout our careers. In some cases it will be a formal mentoring role to actively guide the way, but mostly it’s the informal mentors that we respect and learn by observing how they accomplish their work and professional goals. I don’t want to discount any mentors I’ve had during my career by picking just one, they’ve all contributed to my success and continue to do so because of what I’ve learned from them.

What qualities do you look for when making a new hire?

Beyond the necessary skills to do the job, I look for how passionate a candidate seems to be about the type of work the job entails and whether they have a strong intellectual curiosity about how to improve and whether they are action oriented.

The Daily

Subscribe

Reviews

“Dr. Death,” streaming, Peacock . What do you want, a good story or good storytelling? Of course, you want both. In this new series you get a very good plot, based on a true story. It chronicles a surgeon

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Sep 10
Most Powerful Women – 2021 Nominations Due: Sept 10, 2021
Dec 7
Most Powerful Women CelebrationSave the Date!
Full Calendar

Jobs

Seeking an INDUSTRY JOB?
VIEW JOBS

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact John@cynopsis.com for more information.