Rocky Boler

Boler’s only been at Charter since April, but this is an exec who knows how to get things done. That’s good, because customer care is at the center of Charter’s mantle these days after it opened a state-of-the-art customer care center in Bridgeton, Mo. Employees working at Charter’s ninth such facility specialize in providing Internet and phone service support to customers nationwide, 24/7. “I think we should all be learning from others and teaching others throughout our careers,” Boler says. “In some cases it will be a formal mentoring role to actively guide the way, but mostly it’s the informal mentors that we respect and learn by observing how they accomplish their work and professional goals.”

Who has been your strongest mentor, and why?

Tough question! I think we should all be learning from others and teaching others throughout our careers. In some cases it will be a formal mentoring role to actively guide the way, but mostly it’s the informal mentors that we respect and learn by observing how they accomplish their work and professional goals. I don’t want to discount any mentors I’ve had during my career by picking just one, they’ve all contributed to my success and continue to do so because of what I’ve learned from them.

What qualities do you look for when making a new hire?

Beyond the necessary skills to do the job, I look for how passionate a candidate seems to be about the type of work the job entails and whether they have a strong intellectual curiosity about how to improve and whether they are action oriented.