Rich Jennings

Earlier this year, Jennings was named to his current position where he oversees operations in Arizona, Colorado, Idaho, New Mexico and Utah, with more than 1.5 million customers and 3500 employees. A strong advocate for minorities, Jennings laments that diversity is not a natural state. “We have to proactively and purposefully create it,” he says. In addition, Jennings was named Father of the Year by the American Diabetes Association, Colorado Chapter.

What’s your biggest professional accomplishment in the past 12 months?

Improving our customer dissatisfaction metric, making progress on our commitment to provide a great customer experience! Also, combining our Utah, Arizona, Idaho operations with our Colorado and New Mexico operations into a new, region for Comcast, called Mountain West.

Best business advice you’ve received?

From a deal perspective….  “Always be willing to leave a little something on the table”.  It will fuel the next deal and build relationships. Trying to maximize every penny in every deal is a short term play.

How do you define diversity?

It is simply a matter of adding differences and opposites in a proportionate representation to the mainstream.

How can cable better support diversity?

Unfortunately diversity in cable like business in general, is not a “natural state”…  We have to proactively and purposefully “create” it, looking to not only support it, but grow it with the same ferocity that we look to grow our operating margin.

What’s been the biggest story in cable this year?

Net Neutrality

How do you define success?

Personally, I believe that happiness is success. Professionally, it’s finding the proper balance between providing a great product with a superior customer experience while still maximizing shareholder value and profitability.