Prior to assuming his new role overseeing all operations and operations strategies this summer, Pillai was the company’s VP of infrastructure. He leads by example, and his ability to find and inspire team members that share his passion for providing exemplary customer service may be the core of his own success. “Operations automation will continue to deliver service enhancements to customers and improve operations efficiency,” he says. “Also, the ability to expand self-service should be a major focus for cable over the coming years.”

The technology that will most benefit cable over the next year is…
Operations automation will continue to deliver service enhancements to customers and improve operations efficiency. Also, the ability to expand self-service should be a major focus for cable over the coming years.

My personal election campaign slogan would be…
Lead by example.

Favorite charity organization you work with?
Recently we began to contribute to the BlinkNow foundation, a nonprofit foundation serving an ever-growing, ever-inspiring community in Surkhet, Nepal. Maggie Doyne’s story and vision really touched our family.

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State of DEI: NAMIC, AIM Analyze Workforce Representation

At a time when investments in DEI efforts are being questioned, NAMIC is checking in to remind the industry of the tangible change these initiatives are making.

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