RVP Customer Care
Time Warner Cable

Grumbles is one of the leaders of the revolution in customer care at Time Warner Cable, moving the process into the virtual world. In the midst of this major change, she has increased customer satisfaction scores in Texas by several percentage points. A visionary, Grumbles often is consulted by her counterparts in other regions for best practices.

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As I watch and read about the surge of telecommunications happenings going on, it constantly impresses me that most of the reporting and prognosticating is being done at almost a national or global level. Much

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