RVP Customer Care
Time Warner Cable

Grumbles is one of the leaders of the revolution in customer care at Time Warner Cable, moving the process into the virtual world. In the midst of this major change, she has increased customer satisfaction scores in Texas by several percentage points. A visionary, Grumbles often is consulted by her counterparts in other regions for best practices.

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Monday–September 15

EchoStar Outlines Life With Less Spectrum

EchoStar CEO Hamid Akhavan didn’t beat around the bush during Monday’s investor presentation—the company probably wouldn’t have held it if it hadn’t already been scheduled.

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