Jackson has built a new sales effectiveness team, and also constructed a long-term strategic call center sales business plan expected to transform the customer and employee experiences. In the last year, call center sales performance increased Comcast’s market share and subscriber growth while maintaining positive employee engagement results. She loves to mentor women and minorities to help them find their path up the corporate ladder. Jackson’s presentation on “Breaking through the Glass Ceiling” and “MJ’s Top 10” has inspired women and men alike. She is an active participant and support of Comcast’s Black Professional Alliance Employee Resource Group.

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Verizon, NYC Reach Settlement

Verizon has an agreement with New York City that settles proceedings against it after the city claimed it had failed to meet buildout terms for its Fios network under its cable franchise agreement.

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