Title: Regional SVP, Washington State, Comcast
Number of Years in Cable: 31
Education: BS, Northern Illinois University
Best Advice in 7 Words or Less: Treat everyone you meet with respect.

Why Him? How do you foster good customer service? You talk to employees. Rozek created a program giving employees incentives to suggest game-changing ideas to senior leadership to improve customer service, the work environment and business results. It seems to be working: Seattle’s customer operations metrics are among the best at Comcast. And it’s not only about the consumer business. In 2013, Rozek committed to growing the number of satisfied business customers as well.

Apple or Samsung? Apple

Beatles or The Rolling Stones? Rolling Stones

On a Saturday afternoon, you can find me… on a golf course.

This is the hobby I’ve been itching to try, but haven’t found time: Flying a plane.

Appetizer or dessert? Appetizer

Film fest or music festival? Music festival

Favorite vacation spot? San Diego

The Daily

Subscribe

At the FCC

The FCC committed an additional $240 million in its eighth wave of Emergency Connectivity Fund program support. The

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Jan 28
Cablefax 100 – 2022 Nominations Due: January 28, 2022
Mar 11
The FAXIES 2022Entry Deadline: March 11
Apr 1
Cablefax Top Ops – 2022Nominations Due: April 1, 2022
Jun 3
The Diversity List – 2022Nomination Deadline: June 3
Aug 12
Most Powerful Women – 2022Nominations Due: August 12
Full Calendar

Jobs

Seeking an INDUSTRY JOB?
VIEW JOBS

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact John@cynopsis.com for more information.