Senior Director, Technical Operations, Planning & Analysis
Comcast

Promoted this year to senior director of technical operations, planning and analysis, Smith now has an elevated role in standardizing call service reporting across the Comcast footprint, plus overseeing the company’s technical operations application that incorporates work order data, internal trouble-shooting, multiple network monitoring and other automation tools. She also added supervision over cross-functional teams to determine what measurement is needed for new product deployment. A 33-year industry veteran, Smith is active with SCTE, WICT and Cable Tec Games. Of participation in the latter she says, “I especially loved the techs that maybe didn’t do so well the first time, coming back year after year and doing better and better.”

The Daily

Subscribe
Friday–March 20

Trump’s Army-Navy Order

In January, President Trump expressed interest in preserving the broadcast exclusivity given to the annual Army-Navy football game as the College Football Playoff considers expanding beyond its existing

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Mar 27
2026 Cynopsis Sports Awards Presented in partnership with Cablefax
May 5
T. Howard Foundation Annual Awards Dinner
Full Calendar

Jobs

Seeking an INDUSTRY JOB or hiring for one?
VIEW JOBS

In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors. The result will be an even more robust industry job board, to help both employers and job seekers.

Contact us at marketing@cynopsis.com, for more information about posting a job on the website and our Jobs newsletter, sent twice weekly to 85,000 media professionals.