SVP/COO
Cable One

Laulis leads Cable One’s three company operating divisions and two call centers. In the past year, she’s smoothly navigated the MSO through a shift toward segmenting customer service and sales, and the numbers are trending upward, with revenue up 3%. Leadership is a tough calling, she admits, and requires constant vigilance. Beyond the presentations and meetings, it’s the “silent cues” that contribute to a company’s identity. “A look, a reaction, even the way I dress, all go into making a perception that must be ‘managed’ daily. It’s hard to always be ‘on.’ It is a daily balancing act for me.”

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Charter, AMCN, ESPN on Value & Regaining Cable Customers’ Trust

Charter isn’t just creating hybrid linear and streaming video packages. It’s also on a mission to regain consumers’ trust.

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