Regional VP
Charter Communications

Based in Greenville, SC, the thoughtful 28-year cable/broadband exec constantly ruminates on the issue of how to best “meet our customers’ expectations.” He believes “we are closing the gap on a better customer experience based on a number of internal customer experience metrics, but we still have to work on the customer’s perception of the company and the industry.”

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AI Agents Reshape Network Traffic

Non-human network traffic is surging as agentic AI usage in the home continues to grow. Web services provider Cloudflare estimates that more than 50% of internet traffic is now non-human, with daily AI agent

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