Regional VP
Charter Communications

Based in Greenville, SC, the thoughtful 28-year cable/broadband exec constantly ruminates on the issue of how to best “meet our customers’ expectations.” He believes “we are closing the gap on a better customer experience based on a number of internal customer experience metrics, but we still have to work on the customer’s perception of the company and the industry.”

The Daily

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Wednesday–December 3

​AT&T Scales Back DEI

Another company is pledging to end its DEI programs in an effort to gain approvals for certain deals. AT&T wrote to the FCC this week to inform Chairman Brendan Carr of the decision as the operator awaits

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