Regional VP
Charter Communications

Based in Greenville, SC, the thoughtful 28-year cable/broadband exec constantly ruminates on the issue of how to best “meet our customers’ expectations.” He believes “we are closing the gap on a better customer experience based on a number of internal customer experience metrics, but we still have to work on the customer’s perception of the company and the industry.”

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Thursday–October 16

Trusty: FCC All In on Wireless

FCC Commissioner Olivia Trusty didn’t make the trip to Las Vegas for Mobile World Congress this week, but she did record a video for the gathering, telling attendees the FCC is “all in” on U.S. leadership in wireless.

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