Roberts trains technicians for installations and support of Cox’s product portfolio, including its home security service Cox Homelife and the addition of Gigabit Internet. She’s charged with integrating technology tools so that the field service process is as efficient and customer-friendly as possible. She’ll soon implement tech like real-time tech tracking and rating apps, personalized appointment setting and self-installation. Some sound advice from Roberts: “People are the most important asset of any business… Be sure to invest the time and energy into building strong, empowered and motivated teams.”

What’s your biggest professional accomplishment in the past 12 months? 

Over the last 12 months, I have moved into a role of greater scope and responsibility and have aligned the organization to be more effective in executing strategic and day-to-day operational priorities.

What is the best business advice you’ve received?

People are the most important asset of any business and to be sure to invest the time and energy into building strong, empowered and motivated teams.

How do you define success?

Being motivated to  set, pursue and achieve personal and professional goals and to inspire others to do the same.

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