Title: EVP/COO, Shentel
Years in Cable: 6
Education: BBA, College of William and Mary
Best Advice: Luck is when preparation meets opportunity.
Why Him? As a CPA and with a career in telecom, MacKenzie is passionate about numbers and creating a great customer experience. He has built an energetic team at Shentel that meshes the culture of a traditional regulated telephone company’s focus on outstanding service metrics with the entrepreneurial and innovative culture of a cable operator. MacKenzie, who started his career in the telecom industry in 1975, never does anything because “That’s the way it was always done.” He is always looking to do something different, and to do it better than it was done before.
I watch the majority of programming on this device: TV
The biggest innovation in cable over the last year: Development of the DOCSIS 3.1 standard
John, Paul, George or Ringo? Ringo
I wish Congress would just… update the 20-year-old Cable Act
The technology that will most benefit cable over the next year is: More integration of APPS into set top boxes.
Favorite vacation spot: Bermuda
Beach or mountains? Mountains
Favorite TV show as a kid: “Captain Kangaroo”
My favorite business/motivational book: Servant Leadership by Robert Greenleaf