Regional VP, Operations
Time Warner Cable – Carolinas

Working to improve customer care and service delivery, Hegar last year worked to shift resources and re-engineered processes that were a source of frustration for his customers. “One new program, Tech In Residence, positions technicians in our call centers so more technical issues can be resolved for the customer over the phone without having to schedule a home visit,” he says.

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Thursday–December 12

Women’s World Cup Could be Going to a Streamer

The U.S. rights to the 2027 and 2031 FIFA Women’s World Cups are up in the air, and it could be headed to a streaming service. Puck ’s John Ourand reports that FIFA told companies

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