Regional VP, Operations
Time Warner Cable – Carolinas

Working to improve customer care and service delivery, Hegar last year worked to shift resources and re-engineered processes that were a source of frustration for his customers. “One new program, Tech In Residence, positions technicians in our call centers so more technical issues can be resolved for the customer over the phone without having to schedule a home visit,” he says.

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Friday–February 26

AMC Networks Sets Streaming Milestones

Streaming served as the bright spot in AMC Networks ’ 4Q20 earnings report as the programmer ended 2020 with more than 6 million aggregate subscribers across its streaming services. Revenues from streaming

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