Regional VP, Operations
Time Warner Cable – Carolinas

Working to improve customer care and service delivery, Hegar last year worked to shift resources and re-engineered processes that were a source of frustration for his customers. “One new program, Tech In Residence, positions technicians in our call centers so more technical issues can be resolved for the customer over the phone without having to schedule a home visit,” he says.

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Peacock Flies to Roku

After weeks of tense negotiations, Peacock and Roku struck a deal that will bring NBCU ’s streaming service to the platform. The agreement comes after news Friday morning that NBCU was set to take its apps

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