Regional VP, Operations
Time Warner Cable – Carolinas

Working to improve customer care and service delivery, Hegar last year worked to shift resources and re-engineered processes that were a source of frustration for his customers. “One new program, Tech In Residence, positions technicians in our call centers so more technical issues can be resolved for the customer over the phone without having to schedule a home visit,” he says.

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Turning 20: TAC Reaches Milestone, Despite Challenging Landscape

In an era when even the well-funded cable networks are fighting a grueling battle to maintain relevance in the modern media landscape, The Africa Channel recently celebrated 20 years of illuminating what Africa means.

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