Regional VP, Operations
Time Warner Cable – Carolinas

Working to improve customer care and service delivery, Hegar last year worked to shift resources and re-engineered processes that were a source of frustration for his customers. “One new program, Tech In Residence, positions technicians in our call centers so more technical issues can be resolved for the customer over the phone without having to schedule a home visit,” he says.

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iNDEMAND Launches PPV Streaming Service

Transactional VOD company iNDEMAND has launched a PPV streaming service at PPV.com and via an app. The company, which is owned by Comcast , Cox and Charter , said the addition of the platform makes it the only

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