Comcast Digital took the bull by the horns in 2016 and invested heavily in creating a transformational shift in their customer experience. These efforts included dynamic targeting and personalization, advanced authentication methods enabling a single customer profile across multiple devices, transforming their support staff from agency staffing to in-house groups, innovative new payment methods, and rebuilding their account portal to give customers more choices, convenience and control.

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Verizon Scores Fixed Wireless Victory

Traditional broadband providers have said they don’t see fixed wireless as a huge threat in terms of competition. Verizon’s 3Q21 numbers may be enough to give them pause.

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