Comcast Digital took the bull by the horns in 2016 and invested heavily in creating a transformational shift in their customer experience. These efforts included dynamic targeting and personalization, advanced authentication methods enabling a single customer profile across multiple devices, transforming their support staff from agency staffing to in-house groups, innovative new payment methods, and rebuilding their account portal to give customers more choices, convenience and control.

The Daily


Verizon Scores Fixed Wireless Victory

Traditional broadband providers have said they don’t see fixed wireless as a huge threat in terms of competition. Verizon’s 3Q21 numbers may be enough to give them pause.

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