Comcast Digital took the bull by the horns in 2016 and invested heavily in creating a transformational shift in their customer experience. These efforts included dynamic targeting and personalization, advanced authentication methods enabling a single customer profile across multiple devices, transforming their support staff from agency staffing to in-house groups, innovative new payment methods, and rebuilding their account portal to give customers more choices, convenience and control.

The Daily

Subscribe

People

Marta E. Wosińska was appointed director, FTC Bureau of Economics. She joins the agency from the

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Jobs

Seeking an INDUSTRY JOB? VIEW JOBS

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact John@cynopsis.com for more information.