Xfinity TV remains the Gold Standard for MSO sites, with the company focusing much effort in 2014 to bringing the same sort of next-generation experience its customers enjoy with Xfinity on their set tops to web browsers and mobile apps. The result is a bar-raising experience for all. In fact, customer satisfaction and user engagement is up 18% and 25% respectively, with churn down by a whopping 30%.

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Altice All in on AI

Altice USA , which operates under the Optimum brand, expanded its collaboration with Google Cloud for its generative AI technology, including Google’s Customer Engagement Suite, Vertex AI platform and Gemini

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