VP, Customer Care
Comcast, Greater Denver Region

McIntosh – one of the two highest-ranking African-American women in Comcast’s West Division – oversees customer service management for nearly 850,000 customers, two call centers and more than 900 employees. McIntosh handles seven-figure deals with technology and outsource vendors to support customer service ops.

The Daily

Subscribe
Thursday–April 16

Roku Hits 100 Million Milestone

Roku surpassed 100 million streaming households in April, an achievement the company said reflects the “broader shift” toward streaming. The platform defines streaming households as the number of distinct

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

May 5
T Howard Annual Awards Dinner T. Howard Foundation Annual Awards Dinner
Jun 4
2026 Cynopsis Sports Awards Presented in partnership with Cablefax
Jul 10
2026 Top Ops AwardsTop Ops Awards Entry Deadline
Nov 3
2026 Most Powerful Women Awards2026 Most Powerful Women Awards
Full Calendar

Jobs

Seeking an INDUSTRY JOB or hiring for one?
VIEW JOBS

In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors. The result will be an even more robust industry job board, to help both employers and job seekers.

Contact us at marketing@cynopsis.com, for more information about posting a job on the website and our Jobs newsletter, sent twice weekly to 85,000 media professionals.