An innovative approach to problem solving is just one way Keys keeps improving the customer experience for more than one million residential users in Western North Carolina markets. Her focus on creating a more customer-focused organization has motivated her staff of 1,000 to go above and beyond to provide better customer service and product enhancements in order to retain would-be cord cutters. “The industry has made significant progress developing and delivering diverse programming content, supporting multicultural differences through employee networks, and by hiring, developing and promoting diverse talent,” says Keys.

What grade do you give the cable industry on diversity and why?
B+. The industry has made significant progress developing and delivering diverse programming content, supporting multi-cultural differences through Employee Networks, and by hiring, developing and promoting diverse talent.

What television show/s – cable or broadcast – best embrace diversity
“America’s Got Talent”

Favorite charity organization you work with
Big fan of organizations working to eradicate child abuse

The Daily

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Tuesday–November 24

Verizon, NYC Reach Settlement

Verizon has an agreement with New York City that settles proceedings against it after the city claimed it had failed to meet buildout terms for its Fios network under its cable franchise agreement.

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