Charlene Keys

Under Keys, Time Warner Cable’s South Carolina market encompasses more than 400,000 customers and 400 employees. And she says that acknowledging, respecting and capitalizing on people’s differences is what diversity means in the workplace. Moving forward, Keys’ priorities include improvements in packaging, customer retention and the overall customer experience, including product enhancements and better customer service. She continues to oversee new-business integration and is spearheading many key initiatives for the company.

Best business advice you’ve received?

Leadership is a matter of the head and heart.

How do you define diversity?

In the workplace, I define diversity as acknowledging, respecting and capitalizing on the differences among people.

How can cable better support diversity?

By continuing to do what they have done…embracing the differences among their employees, creating work environments that benefit from those differences, and insisting on a culture of inclusion.

What’s been the biggest story in cable this year?

Cable acquisition!