EVP, Ops, Carolina Region
Time Warner Cable

One of the most dynamic leaders in cable, the MSO’s re-org will have Hevey overseeing roughly half of its ops, serving 6mln subs with 16K employees.

Changing Perceptions: “People believe we’re a low-tech industry, when the truth is that we are the innovators who started the communications revolution that’s changed the way people get information, communicate with one another, even the way people date! And our video innovations have truly given people the freedom to watch TV whenever and however they want. We need to do a better job of convincing consumers that if they want the latest and greatest in technology, we’re the place to get it.”

One Word to Describe Herself: “Adventurous”

The Daily

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Friday–September 18

Cable TV’s Customer Satisfaction Gains

JD Power’s 2026 U.S. Television Service Provider Satisfaction Study shows how MVPDs are continuing to make headway in customer satisfaction. This year’s study, covering August 2025 through July, saw cable and satellite raise their score by 18 points YOY to a segment average of 549 (on 1,000-point scale).

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