During the past 12 months, Andrew has led Cablevision’s outdoor WiFi network expansion and upgrade efforts. He believes diversity in 2014 means more than just the inclusion of multiple viewpoints and backgrounds. “It’s also about building teams, solving problems and leveraging resources across the company to achieve excellent customer service.” Fun fact: Though born in New York, Ip’s first language was Cantonese. He is now relearning the language after not formally speaking it for many years.
What’s the definition of diversity in 2014, and how can the cable industry do better in the area of inclusiveness?
Diversity in 2014 means more than just the inclusion of multiple viewpoints and backgrounds. It’s also about building teams, solving problems and leveraging resources across the company to achieve excellent customer service. Cable’s continued success hinges on our collective ability to foster an open culture and tapping into talent from outside industries and sectors.
What qualities do you look for when making a new hire?
I first try to assess the candidate’s ability to operate outside of their comfort zone. In many cases, the technology that we implement is new to the industry. Rather than searching for the perfect candidate, which may not exist, I try to find that special one who is nimble and can quickly adapt to new situations. This approach has resulted in some significantly valuable hires over the years.
Name one emerging trend in cable we should all have our eye on?
The evolution of the broadband experience for our customers. These are very interesting times in cable as the continued growth of fixed and wireless (Wi-Fi) services transforms how we operate, serve customers and build our teams.