Area VP, Technical Operations
Comcast Cable

After transforming Comcast’s California market into a regional leader for productivity and customer satisfaction, Goyer made the move to South Florida, where he hopes to replicate his success. One of the changes he’s made: Technicians now explain the “why” behind the “what” when performing in-home work. “While the South Florida Market still has quite a bit of work to be done, the transformation over the last 15 months of how we care for our customers… is really changing for the better and is reflected in our metrics,” says Goyer.

The Daily

Subscribe

Spot Spending Returning, Shifting to OTT

After a rapid decline in spend, agencies and broadcasters are seeing rebounds in many spot spending categories.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up