WICT took a group of senior women to Capitol Hill July 31 to brief members of Congress on how cable has improved as a place for women to work. Rep Diane Watson (D-CA) invited the group to the Hill after hearing about WICT’s work.
CableFAX Daily reported that one of the more interesting points to come from the briefing was Comcast’s decision to allow some CSRs to work from home. Comcast’s Grace Killelea noted initial resistance from some corners of Comcast, who were concerned that female CSRs would "sit around all day and watch Oprah." In fact, Comcast found that the workers handled more calls at home than did CSRs based in call centers.