Director, Video Operations, Cox Cable

As Cox evolves its video viewing experience to be more individualized, Marts is helping to lead the charge. Just this August the operator launched its Contour personalized guide for TV programming and its accompanying iPad app, including tailored suggestions for up to eight profiles. And Marts is an executive who understands the importance of keeping in step with customer wants and needs. If she had to swap jobs? “My background is field operations, so I think it would be nice to be able to swap jobs with a field technician,” she says. “These front-line positions interact with our customers in a very personal way.”

What’s your favorite part of your job?
Each day is packed with different challenges and opportunities. It never gets boring!
 
How do you define success in the workplace?
Success is affecting change, enabling people and accomplishing goals.
 
Best trick for maintaining the personal-professional life balance?
100% effort, 100% of the time. When I’m at work, that’s my focus, but when I’m at home or with family, I dedicate my focus there. I believe it takes a happy home to be a happy and productive employee, so I concentrate on keeping family first.
 
Who would you want to switch jobs with for a month?
My background is field operations, so I think it would be nice to be able to swap jobs with a field technician. These front-line positions interact with our customers in a very personal way. They represent Cox’s mission “to be the most trusted provider” by installing new services or repairing issues. It’s very rewarding to experience that customer satisfaction first hand.

The Daily

Subscribe

Report: NBCU Pondering future of RSNs

It looks like Sinclair isn’t not the only one thinking about the future of regional sports networks. NBCU has been grappling with whether to place RSN content on Peacock or attempt to sell the assets off

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Jun 10
The FAXIES Awards – Virtual CelebrationSave the Date! - June 10, 2021
Jul 16
Diversity List – 2021 Nominations Due: July 16, 2021
Sep 10
Most Powerful Women – 2021 Nominations Due: Sept 10, 2021
Dec 7
Most Powerful Women CelebrationSave the Date!
Full Calendar

Jobs

Seeking an INDUSTRY JOB?
VIEW JOBS

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact John@cynopsis.com for more information.