Verizon FiOS TV customers have had access to a PC-based, self-help tool for several months. Now, Verizon is making the service, known as "In-Home Agent," available on the TV screen. (For more, click here).
The new TV version of In-Home Agent uses the FiOS network to diagnose issues, report back to customers, and then automatically fix most problems. The new on-screen agent is being deployed coincident with the current upgrade of the Verizon Interactive Media Guide, being introduced progressively across the FiOS footprint. The video service In-Home Agent is currently available in Massachusetts, Rhode Island, New York, New Jersey, greater Philadelphia and Delaware, along with Texas and California.
Reached from the FiOS TV main menu "help" screen, the In-Home Agent for TV guides customers through routine tasks such as setting up a remote control or checking for connection and service problems. The TV-based tool can find and report on many home network setup issues that affect TV service such as loose cable connections. The tool can also clarify other issues such as sports blackouts or channel availability.