Effective immediately, all new Verizon FiOS customers can opt to pay for a bundle on a month-to-month basis – at the same prices charged to customers purchasing a term contract – and receive price protection for one year without an early-termination fee.
And new FiOS consumers who order a Verizon bundle as part of a two-year contract can take advantage of the Worry-Free Guarantee, allowing them to cancel their service within 30 days of the date of activation, with no termination fee.
The month-to-month option and Worry-Free Guarantee expand upon offers introduced earlier this year in Florida and Pennsylvania that have met with favorable customer response.
The Worry-Free Guarantee now covers new bundled customers in California, Connecticut, Delaware, Florida, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Texas, Virginia and the District of Columbia markets where FiOS is offered. The month-to-month option is available in those states, plus the FiOS markets of Indiana, Oregon, South Carolina and Washington, which are in the process of being transitioned to Frontier Communications.
"We’ve listened closely to the market and heard potential customers say that FiOS offers faster, more reliable broadband service and crystal-clear TV pictures in any conditions, but that they want time to consider their switch from cable," said Mike Ritter, Verizon chief marketing officer for consumer wireline and business services, in a statement. "We want customers to know that the shift to FiOS is the best move they can make; that a two-year commitment provides them with price protection for their home-entertainment needs; and that our month-to-month pricing option and Worry-Free Guarantee help reduce anxiety from their decision."