Vendors Talk Client Communications During Pandemic

We asked technology vendors how they’re communicating with clients during the COVID-19 pandemic and what changes will stay once the world returns to normal. Here’s what they had to say.

Liz Bauer
Chief Marketing and Customer Officer
CSG

“The pandemic demonstrated just how valuable trust and dependability are to customer relationships. While every company was scrambling to figure out how to operate in the new normal, CSG was co-creating with our clients to foster new ways of collaboration. With a global footprint, we did not take a one size fits all approach to our customers. We met them where they were in their journey and pivoted quickly as priorities shifted. CSG will continue to leverage co-creation with our customers and the nimbleness that was required during COVID-19 to help our customers solve their toughest problems.“

Tom Cloonan
Chief Technology Officer, Broadband Networks
CommScope

“To stay sync’d up, I have been having a lot more customer meetings than in the past, and the meetings cover more hours of the day. The meetings are all video-conference. I am not sure what the future holds- we may do a blend of the old and the new.“

Ted Grauch
CEO
Blonder Tongue Laboratories

“The pandemic has trained all of us to fully rely on Zoom and other communications tools. WFH has been a major shift in doing business. We believe a heavier use of tech platforms and tools can do nothing but improve our overall customer communications and relationships. They are here to stay and embrace.“