Time Warner Cable has expanded and extended its existing e-Care contract with Convergys. TWC has used various Convergys products and services over the past decade, including convergent billing solutions. The company will continue to use Convergys’ customer solutions.
TWC offers e-Care alternative customer contact channels that include both email and online chat in both English and Spanish. Through these channels, customers can receive account information and support, digital phone technical support, and answers to queries about billing, browsing, connectivity, and email issues. Along with live agent availability, Time Warner Cable offers a wide range of channels for support of its nearly 15 million customers.