Time Warner Cable has expanded and extended its existing e-Care contract with Convergys. TWC has used various Convergys products and services over the past decade, including convergent billing solutions. The company will continue to use Convergys’ customer solutions.

TWC offers e-Care alternative customer contact channels that include both email and online chat in both English and Spanish. Through these channels, customers can receive account information and support, digital phone technical support, and answers to queries about billing, browsing, connectivity, and email issues. Along with live agent availability, Time Warner Cable offers a wide range of channels for support of its nearly 15 million customers.

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What’s Ahead for Programmer Earnings

A busy earnings season will next see the programmers step onto the stage. Up next week are Paramount Skydance, Warner Bros. Discovery, Nexstar, Fox Corp., Versant, Disney and more. You can guess what will be on the minds of several of these companies: consolidation and the regulatory challenges involved.

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