VP, Engineering & Operations, Cox Communications

Virginia

Stubbs was appointed Engineering VP in March 2013 and now oversees the introduction of network upgrades with speeds capable of 150MB, new cable boxes that will tout 1 Gig of storage and other Cox expansions. Stubbs also understands cable beyond technology, which helps her make sound business decisions. Plus, “I’ve got a great group of folks that gets what it means to deliver customer service,” she says.

What’s your favorite part of your job?
My favorite part is working with my front-line team to deliver products and services to our customers. It makes me proud to see us execute a project and provide a better customer experience. I’ve got a great group of folks that gets what it means to deliver customer service.
 
What’s been the biggest story in cable this year?
It’s got to be Contour! If you haven’t heard, it’s the most awesome product suite since the original bundle. We’re giving customers what they want, when they want and how they want it. Our recommendation engine makes the customer experience personal, and we’re offering more content on multiple devices.
 
How do you define success in the workplace?

I would define it as having a true understanding the needs of your business partners and how my role impacts how successful they are. There are so many interdependencies that you can’t just work in a silo. Success means crossing boundaries, and not being afraid to let others cross into your space.

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