Tekelec, a mobile broadband solutions company, has introduced a new customer experience management (CEM) portfolio to correlate subscriber experiences, service usage, handset metrics as well as network and service accessibility and reliability. The resulting combination of network and service intelligence gives service providers a complete view of the subscriber experience within the network along with customized views to improve performance and deliver more personalized services. ??Use cases include proactive notification of network performance issues, investigation of service disruptions, diagnosis of device issues, and granular subscriber application analysis to enable marketing and service innovation.
The CEM portfolio integrates with Tekelec’s Performance Intelligence Center, the company’s performance management product, to collect information from the user plane (i.e. mobile devices and endpoints), network plane (i.e. elements, nodes, systems, and management databases), and control plane (i.e. core signaling equipment, subscriber data management). Tekelec CEM applications provide a comprehensive dashboard, analytics and detailed visualization with navigation and interaction between each application.