Jungo, an NDS Group company and provider of software solutions for residential gateways, has announced that the Spanish quad-play cable operator "R" has chosen Jungo’s suite of broadband software solutions to support its residential and home office customers.
Jungo’s suite of advanced broadband software solutions will streamline the R platform. With Jungo OpenRG residential gateway middleware providing uniform software across their entire installed base, including on both their cable DOCSIS 3.0 and DSL gateways, R will be able to deliver a better broadband experience to customers and reduce the time to market for new, advanced services.
Further enhancing the efficacy of the R platform, Jungo’s SCR (Support Cost Reduction) solution will enable R to significantly reduce the frequency and length of customer support calls whilst substantially improving the customer’s experience.
In addition, R will introduce JRMS, Jungo’s remote management system, which includes a comprehensive set of back office tools that help manage gateways, associated broadband services and network devices – enabling the remote control and configuration of every deployed gateway to provide quick and effective online support, troubleshooting and easy management of customer accounts.
To complete their suite of Jungo technologies, R has chosen to implement Jungo’s NationZone to dynamically transform excess bandwidth available in the home gateways across its installed base into a secure, unified WiFi hotspot network without degrading the user experience in the home. The NationZone wireless access network can be "turned on" by R through a simple remote upgrade procedure, thereby leveraging the existing CPE infrastructure.