Shaw Elicits Customer Comments On Usage-Based Billing

Shaw Communications plans to invite customers to participate in consultation sessions to share thoughts on Internet usage allowances and billing.

“We have been listening to the discussion taking place and determined that we want to hear directly from our own customers before we roll out any kind of program,” said Peter Bissonnette, president of Shaw Communications, in a statement.

Shaw will conduct customer discussion sessions in all its serving regions in addition to creating opportunities to contribute feedback online. Customers will be invited to share their ideas with senior Shaw executives who will participate in the sessions throughout February and March. Until this thorough consultation with customers has taken place, Shaw will not implement Internet usage billing. To date, no Shaw Internet customer has received a bill for any usage-based charges.

“Bandwidth is not unlimited and that is the crux of the issue," added Bissonnette. "There are many potential solutions to this challenge, and we’re asking for our customers’ help to build a solution that works for everyone.”